If you have questions or concerns regarding this statement, you should first contact by email
Collection of information
In order to use the AES website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by AES is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of collected information
Any information collected is required in order to provide you with our products and/or services, and a high level of service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of collected information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at
Access to collected information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
AES uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a member or customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
AES may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. AES does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links on the AES website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.aes.asn.au.
AES uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are all in Australian dollars and are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by AES or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by AES.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.
Event registration transfer, cancellation and refund policy
The AES reserves the right to cancel events if minimum numbers are not attained. In the event of a cancellation registrants will be advised and any monies paid refunded. If the event goes ahead all registrant transfers and cancellations (ie requests for refunds) should be made in writing (e-mail is preferable) and should be received by the AES no later than 5 working days before the workshop. A cancellation fee of $AUD55 (incl GST) will apply if cancellation occurs within 5 working days of the event and no refunds are applicable if a delegate is a no-show. Registrations may be transferred to another person without penalty 5 working days prior to the event, after this an administration fee of $AUD55 (incl GST) will apply. If the transfer is from an AES member to an AES non-member, the price differential between member and non-member rates will need to be covered before the transfer is actioned. PLEASE NOTE THAT ALL PRICES ARE IN AUSTRALIAN DOLLARS.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within five working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at
After ordering online, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within one working day.
If you wish to query a delivery please contact us at
General Refund & Returns Policy
Membership subscriptions once paid are non-refundable. A membership is transferable (subject to approval). To transfer a membership please e-mail
If for any reason you are not completely satisfied with the purchase of physical goods we will give you a seven day money-back guarantee from the time you receive the goods. Please email us at
This refund policy does not apply to digital downloads, or goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. AES will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Contacting the Australasian Evaluation Society Ltd
PO Box 476, Carlton South, Victoria 3053, Australia
Level 6, 100 Leicester Street, Carlton, Victoria 3053 Australia